We’ve collected the most common FAQs we receive at Luxury Lodges Wales. If you can’t find an answer to what you’re looking for, please don’t hesitate to contact us.

Things you need to bring with you

Although we supply a small amount of tea, coffee, sugar, dishwasher tablets and fairy liquid, toilet roll, & bin bags to start you off which is in line with our visit wales grading structure you will need to fetch extra of all the above with you including toiletries for use during your stay. Please note our American style refrigerators do not dispense ice so please fetch some with you if you plan to use any, alternatively we have shops nearby that you can purchase from.

Extra towels are advisable for the hot tub as we only supply towels for bathing.  Hot tubs are emptied and cleaned 7am on the day of your departure.

What breaks do you offer?

We offer week breaks which is a (Mon-Mon), (Fri-Fri) or (Sat-Sat);  we also offer short breaks which are (Fri-Mon) or a (Mon-Fri). Our minimum nights’ stay is 3 nights. We also offer week breaks over Christmas and New Year, please enquire by emailing: mandy@luxurylodgeswales.co.uk

How does the booking tariff work?

Each lodge is rented out on the basis of:

1-2 guests:- occupy 1 bedroom

*** If 2 guests do not wish to share 1 bedroom, and instead want to use 2 bedrooms, you must pay the 3-4 person tariff when making your booking

3-4 guests:- occupy 2 bedrooms

***  If 3-4 guests do not wish to share 2 bedrooms, and instead want to use 3 bedrooms, you must pay the 5-6 person tariff when making your booking

5-6 guests:- occupy 3 bedrooms

My card payment isn’t processing online when making a booking via the website?

Please ensure that all the cardholder details are entered correctly when attempting to make a card payment online, which secures your booking. Our payment system cannot process a payment if the cardholder details are not entered 100% correctly. 

Please note we do not accept American Express.

Is there Wi-Fi in every lodge?

Luxury Lodges Wales are pleased to announce they have just installed a new satellite super-fast broadband Wi-Fi system to each individual lodge, with download speeds of 50 meg free to each lodge guest to make their stay a complete luxury experience.

Where do I check in on arrival?

When you arrive at the park, please ensure you follow the signs for Reception (drive up through the two white lion statues) this is a small octagonal brick building, just up the road on the left hand side (before the gated entrance up to the lodge park). During check-in at reception, we will carry out the damaged deposit pre-authorization (chip and PIN) on your card, and lodge keys will be handed over to begin your stay.

Do you offer pamper packs / hampers for an additional cost?

Although we do not offer pamper packs or hampers, we are more than happy to arrange for a bottle of champagne / wine / prosecco, or a box of chocolates to be put in your lodge ready for arrival. However please note a minimum of 7 days notice is required (from your date of arrival), and these items will need to be paid for either on or before arrival. Please email: mandy@luxurylodgeswales.co.uk to get this arranged for your stay.

Is there appliances / crockery supplied in the lodges?

Yes. We have a vast amount of kitchen utensils, cutlery and crockery provided in each lodge; for example pots and pans, mixing bowls, grater, various cooking utensils, chopping boards, to name but a few.. Our lodges also include the standard household appliances, such as a kettle, toaster, American style (upright) fridge freezer, oven and hob, microwave, dishwasher, washing machine come tumble dryer, iron and ironing board, hairdryer and outdoor rotary clothes line (with pegs).

Do you lodges offer Disabled access?

yes; all of our (6 person) lodges offer disabled / wheelchair access (with a ramp) to the ground floor of the lodge, where you can access two downstairs bedrooms and a main bathroom.

I have an allergy to certain bedding?

If you have a feather/ down allergy, please inform us at the time of making your booking, so we can make sure the bedding in your lodge is non-feathered, prior to your arrival.

Can we travel to you by train?

Yes. Caersws train station is just a 10 minute drive from our park, however we strongly recommend that you pre-book transport from the train station to our lodge park ahead of time, as taxi’s in the local area can be limited.

What happens to my £100 pre-auth / damages deposit after we have departed?

As this is only a pre-authorized card transaction, we don’t actually take the £100 out of your account (prior to inspection for damages), this is instead held in the ‘pending’ section of your bank account, please allow 7-10 working days for the pre-authorization to expire.

Is there on site EV charging?

Unfortunately we do not offer EV charging on our site.

Is the BBQ charcoal or gas?

You can purchase disposable BBQ trays from Reception, for use on our outdoor BBQ stands, which are provided with each lodge, alternatively there are local shops that also sell BBQ trays.

Do all the lodges have towels and linen provided?

Yes (although we suggest bringing extra towels for the hot tub).

* Please note despite investing heavily in brand new towels for our guests, some of the towels we supply may have the occasional small wood stain; this is due to guests hanging the towels over the wood of the lodge (we provide clothes horses for hanging them over), however our guests are welcome to fetch their own towels should they prefer to do so.

Is using a sat nav to get to your destination a good idea?

Yes! But only to get you to the village, otherwise it sends you down a narrow road just below us, our entrance is directly off the main road with ‘Grandstand’ on our stone entrance pillars, also brown signs can be seen in the hedgerow pointing you in the right direction.

Do all mobile networks have signal on the park?

Yes. Vodafone is patchy.

What is the earliest time we can check in on our arrival and departure?

Arrival is between 4-30pm and 6.00pm and check-out 10am prompt. (Note any later than 6.00pm please ring to arrange for staff to be at Reception for key collection 48 hours before arrival).

Do you accept dogs at Luxury Lodges Wales?

Sorry we do not accept pets.

Do you supply cots and highchairs?

Yes we can supply a travel cot and highchair, these can be hired for £10 per item, please ensure this is requested when making a booking. (Please note we do not supply a cot mattress or linen, we advise guests to fetch their own).

Can we arrange a grocery delivery to our lodge?

Yes, we have regular visits from Tesco, Morrisons and Asda. Please arrange delivery for after 4.30pm (if delivery is on your day of arrival). You must be in the lodge to accept delivery.

Is there a pub within walking distance?

Yes we have a local pub just a 5 minute walk away in the village, we also have Arthurs’ Restaurant & Bar (slightly longer walking distance, but less than a 5 minute drive away). We also have a selection of restaurants in the area. Please call or email us and we will be happy to provide recommendations..  

Do you have supermarkets nearby?

Yes we have a Co-Op and Spar in Llanidloes (4 miles), a costcutter shop / filling station in Caersws (5 miles). Also a Tesco, Morrisons, Lidl and Aldi in Newtown (9 miles).

Do you offer Gift Vouchers?

Yes we can offer a gift voucher to be redeemed against a booking, please refer to our T&Cs (can be found on our website) for more information. Please note, if you would like to make a booking using your voucher, please contact us and we will arrange the booking for you (please email: mandy@luxurylodgeswales.com). It is important to note your  HOLIDAY DATES must be within (and up to) the expiry date on the voucher only. Please note ALL VOUCHERS MUST BE PRESENTED ON ARRIVAL / CHECK IN.

Will the hot tub be ready for arrival?

We always endeavor to get the hot tub up to temperature ready for check-in time. However please note to ensure our guests get the best experience enjoying their hot tub, as several of the hot tubs are being thoroughly cleaned on the morning of your arrival, from time to time the hot tubs may take a few extra hours to finish heating up to the optimum temperature on your day of arrival.

Please note children under the age of 5 are not allowed to use the hot tub; for any children over this age, we strongly advise they are supervised by an adult at all times whilst using the hot tub.

Are there things to do in area?

Yes, there are plenty of things to see and do, we would be happy to provide recommendations, alternatively you can visit the website: Experience the Best of Mid Wales – Visit Mid Wales for further information.

Are there any walks in surrounding area?

Yes we have our own walk and various others in folders for you to follow.

Are there any cycle routes in area?

Yes we have safe cycle routes and also extreme routes for more intense riders including Coed Y Brenin and Nant Yr Arian routes.

What is the address & postal code for the site?

Grandstand, Trefeglwys, Caersws Powys SY17 5PU 

Our entrance is straight off the main road, with the house name ‘Grandstand’ on two stone pillars, (there will be brown signs in the hedgerow directing you to our entrance) when driving through the village, don’t turn off down any narrow lanes, stay on the main road – we are on the right hand side (when driving from Caersws / Newtown direction).

To get to us, our What3Words location is: PLANET.COUPLER.NOTCH

Are all lodges the same?

Yes, although each lodge has its own unique views, character and position on the park, all our lodges have a ground floor and first floor, sleep 6 guests max and have similar layouts internally (the only exception is Crow’s Nest lodge which sleeps 4 guests max, which is a ground level lodge only). Please note all of our lodges include a disabled access ramp except for Crow’s Nest lodge. For guests wanting to book multiple lodges that are closest together, please feel free to email us for a copy of the site map.